Frequently Asked Questions

Why Choose Us?

Yes, you can book the tests online. Booking details are provided below,

  1. Click on Book Now button.
  2. Fill details which is required for your booked profile.
  3. You will receive a call from Customer Support Executive for Scheduling and confirmation of your appointment for blood collection.
  4. Once confirmed you need to be on fasting for 10 to 12 hours.

Some of the tests require that the beneficiary is on fast for 10-12 hours before the sample collection is done. During fasting, no food or beverages are to be consumed by the beneficiary. Only water is permitted. If fasting is not followed, then the results of some of the tests would be affected.

Once booking is done, an appointment has to be confirmed. Our service provider or customer care executive will contact you within few hours to ask for a date of appointment. Alternatively you can also contact the service provider whose details are given on confirmation Email / SMS. Appointment date / time is as per preference of the beneficiary however it may be subject to availability of technicians on that date/time.

Once the samples are collected, including transit time, the laboratory will take anywhere between 2-5 days time for reporting, depending on your location.

If any preventive healthcare package is required to be done, it does not need doctor’s prescription. However in case of any illness, the patient is advised to consult with their physician before making any booking.

Once the results are released by the laboratory, the service provider will ensure it is hand-delivered or couriered to the address where sample was collected.

The technicians deputed by the service provider for specimen collection are adequately qualified and also would have experience in this field.

Morning 6 am to 2 pm is ideal for sample collection. We request you to give a 30 min grace period from the time of appointment to compensate for locating your home, possible traffic and bad weather. Also we request you to give 2 dates as option to the service provider. Collection on Sundays/ Holidays are not available.

Depending on the geography, it would take a maximum of 24 hours from the time of sample collection to reach the laboratory.

As per the specimen collection guidelines, the sample needs to be at room temperature while it is to be centrifuged. The samples would reach the collection point within 2-hours of collection (in case of home service) which would be ideal for centrifuging as soon as it reaches the centre in room temperature. The cold chain is followed thereafter till the specimen reaches the central laboratory.

No. The payments have to be done before the sample is collected. The service provider may refuse to process the sample if payments are not made.

All specimens reach Thyrocare within 12 to 24 hours??? time frame from different parts of the country in a triple packaging system as per WHO-IATA guidelines wherein the barcoded vial is the primary receptacle, the thermocol box with frozen cool packs is the secondary receptacle and the outer cardboard box is the tertiary receptacle. All specimens are not just checked for the transportation delays and temperatures but also for factors like hemolysis, clotting, samples without barcodes, leakages, lipemia, wrong vials, etc. and only those samples which pass through the pre-analytical checks are taken for processing.

Thyrocare is one the first Indian diagnostic laboratories to obtain internationally renowned quality accreditations like ISO 9001-2000 rating as early as 2001, which is now escalated to ISO 9001:2008; NABL (National Accreditation Board for Testing and Calibration Laboratories) in 2005 and CAP (College of American Pathologists) certification in 2006. Thyrocare is having Asia???s best and biggest automation to ensure maximum possible accuracy in processing.

 

Barcoding helps to seal the identity of the specimen collected from you. There is no pipetting of the sample done (transfer of specimen from one vial to another) and thus no mix-up is possible. The barcodes are registered in the system against the order booked at Thyrocare by the service provider. The samples are transported in sealed containers. Every process in the laboratory is evaluated and approved by accrediting bodies. The laboratory is fully automated in all stages for most of the tests, pre-analytical, analytical and post-analytical avoiding human intervention. The reports are directly printed. There is no possibility of mix up of samples or reports. However, for your satisfaction, you are advised to note down the barcode number(s) as soon as sample(s) are collected and cross check the same with the report(s).

Barcode identifies each of the samples that reaches the laboratory. Unique barcodes help the automated analyzers to identify the sample, understand the tests to be performed and to report back the results against the barcode after processing. In Thyrocare, a sample is thus identified with its barcode and not the patient name. This starts from the collection stage, ie specimen identity is sealed as soon as it is collected in the vials. Thus it eliminates any chances of human errors or ambiguity or uncertainty.

The test reports should be interpreted by a qualified medical practitioner. Nevertheless you can still look at the report forms in which the normal ranges are mentioned for all the tests. If any test is abnormal, you must immediately consult with your doctor. Do not start treatment or medication on your own. Most of the time, the lab results may need rechecking before initiating treatment or medication.

Hardcopy Reports require physical paper’s which will be effecting to our Global warming issues. We are taking an Initiative to reduce Global Warming issues. So some may require Hardcopy which will be charged Rs. 50/- Extra W.E.F Jan 2017